What are the features of developing delivery apps in 2025?

The 2025 already has plans for the tech sector, so you need to understand customer expectations and market needs for your business right now. Speaking of the food delivery app development services, we already have a list of key features for apps to stay competitive in 2025:

• Real-time order and driver tracking.
• Secure payment methods with a wide range of options.
• Integration with wearable devices and IoT.
• Personalized recommendations and offers.
• Advanced customer support via chatbots.
• Rating and feedback system to improve service quality.

Before picking anything from the list, take a look at your business to see which features make sense or, if you already have them, what needs a little upgrade.

How’s user behavior shaped delivery app design in recent years?

Over the past few years, users have become more demanding in terms of speed and usability. In addition, personalized offers are a must now, and everyone expects them everywhere. That’s why apps today have a clean, simple interface, easy access to features, real-time order tracking, and lots of payment options.

Plus, users are used to the convenience of apps on any device, which is why integration with wearables and IoT is becoming a bigger deal.

What role do AI and ML play in optimizing delivery app functionality?

Today, Artificial Intelligence (AI) and Machine Learning (ML) are constant companions of any digital product. Thanks to their capabilities, they really boost the performance of delivery apps. What exactly do they do? They analyze user and order data to make recommendations more spot-on, optimize courier routes, predict demand, and give more accurate delivery time estimates.

In addition, AI automates the processing of customer requests through online chatbots, which increases the efficiency of the support service and increases loyalty to the company.

How do delivery apps address sustainability practices in 2025?

In the next 2025, delivery companies will be focused on an eco-friendly approach to doing business and reducing their environmental impact. What does this mean? It means using eco-friendly vehicles (like electric couriers or bikes), optimizing routes to cut CO2 emissions, and swapping out packaging for greener alternatives.

Plus, companies will tap into renewable energy and cut down on food waste with smarter logistics. So, as you can see, the central focus in 2025 will be on taking care of the environment through delivery mobile app development.

What are the latest updates in real-time tracking for delivery apps?

In general, every app and its system should get updates a few times a year. This is due to a sharp change in audience expectations or updates to certain system components. We'll list here just the major real-time updates for custom food delivery apps that have happened recently. What’s getting better?

• More accurate tracking of couriers' locations using GPS.
• Integration with maps to optimize routes.
• Tracking every stage of the delivery process (including order pickup and delivery).
• Using AI to predict delays and adjust routes.
• Real-time information about possible delays to plan the next route.

How key is multi-platform integration (wearables, IoT) for delivery apps?

First and foremost, this is what app users expect. They want to use them across different devices quickly, without having to re-register or input data again. This is a top priority for 2025. So, keep this point in mind. Integration with wearables and IoT makes the app more convenient and efficient. How? Through automated order tracking, real-time delivery status notifications, or even improved navigation for couriers. It helps create a more personalized experience for both users and couriers.

What payment and security features should delivery apps have in 2025?

In addition to user expectations for functionality, there is another priority for apps in 2025 to consider. This is the security priority. It concerns both basic app security and a secure payment process. What features will help protect your app and stay competitive in the market? Here they are.

• Multiple secure payment options (cards, mobile wallets, crypto).
• Contactless payments for speed and convenience.
• Two-factor authentication to keep accounts safe.
• User data protection through encryption.
• Upgraded fraud prevention and fake payment detection.
• Easy refund and dispute resolution process.

How do delivery apps enhance user experience through personalization?

We’ve already mentioned that personalization is super important to users, and it’s not just a cool new feature - it’s a must-have. Keep that in mind, and you’ll see your customer base grow, just like the data shows. In general, personalized recommendations for delivery apps use data about users' previous orders to make subsequent product recommendations more accurate. 

Special promotions or popular products will help users find what they need faster. Also, features like saving delivery addresses, creating favorite product lists, or saving payment info for quick orders really boost the user experience.

Conclusions

Understanding market needs in 2025 will help you keep up with the fast pace of change. The key steps are analyzing current cases, figuring out the features that will really satisfy customers, updating existing features, and, of course, getting a clear picture of what your audience needs. With this foundation, you’ll definitely be a leader with your app in the delivery industry.